At A5 IT, we aim to deliver your orders quickly and securely. This Shipping Policy explains our shipping terms and conditions.
We currently ship orders to addresses in the United States (all 50 states and APO/FPO). For deliveries outside the US, request a quote.
All orders are fulfilled and shipped via our authorized distribution partners.
Orders are typically processed within 4 business days of order confirmation. Processing time does not include weekends or holidays.
Standard items ship by Free 2-3 Day Shipping (ground service) and arrive in 2-3 business days after dispatch. Heavy items ship by ground and oversized items ship by freight; freight delivery times vary by destination and are confirmed after your order is placed. We do not offer expedited, overnight or next-day delivery.
Shipping is free on standard items for orders of $50 or more (merchandise subtotal, before tax). Orders under $50 pay a ground rate based on the order’s total shipping weight, packed in one box — for example $16.89 up to 1 lb, $18.67 for 2 lb and $21.08 for 5 lb — shown at checkout before you pay. Software licences and support contracts are delivered electronically and never carry a shipping charge. Heavy items carry a heavy-item surcharge and oversized items carry a freight surcharge; any surcharge is shown on the product page and at checkout before you pay.
Tracking information will be provided when available from our distribution partners. Availability of tracking may depend on the selected carrier and shipping method.
We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.
