Sunbird Software Maintenance Services offers a comprehensive suite of resources designed to assist customers and partners in configuring, installing, maintaining, and upgrading their products. This service includes software support, access to new software releases, and a range of consulting options. Customers benefit from email and phone consulting, with a response time of the next business day, and support is available 9 hours a day, Monday through Friday. The coverage period for this service is one year, during which major and minor upgrades, as well as new release updates, are provided. This locally installed software maintenance service is ideal for organizations looking to ensure their network management solutions remain up - to - date and fully supported.