The Sophos Enhanced Support - Renewal service offers comprehensive technical support for your Sophos Firewall SW/Virtual Appliance. With a service duration of 7 months, this support package includes 24/7 access to technical assistance, ensuring that you can resolve any issues promptly and maintain maximum productivity. The service features email support, web knowledge base access, software maintenance, and remote assistance, providing you with the resources needed to handle any mishaps effectively. This service is designed for installations with up to 8 cores and 16GB RAM, making it suitable for various operational needs.