The Sophos Enhanced Plus Support - Extended Service (Upgrade) provides 24/7 technical support for one month, designed to protect your investment and enhance the reliability of your Sophos Firewall SW/Virtual Appliance. This service includes email support, web knowledge base access, software maintenance, remote assistance, and phone support, ensuring that you have the resources you need to handle any technical issues that may arise. With this upgrade from Enhanced Support, you can expect timely updates and new releases to keep your systems running smoothly.