The HPE Pointnext Tech Care Essential is an extended service plan designed to provide 24/7 support for your IT infrastructure. This service includes on - site maintenance, parts replacement, and labor, ensuring that your systems remain operational and efficient. With a service response time of just four hours within a 100 - mile radius, you can count on timely assistance whenever you need it. The four - year duration of this service guarantees long - term support, allowing you to focus on your business while we take care of your technical needs.