The HPE Pointnext Tech Care Basic Service with Defective Media Retention provides comprehensive post - warranty support for one year. This service includes on - site maintenance, parts, and labor, ensuring that your equipment remains operational with minimal disruption. With a response time of next business day, you can rely on timely assistance to address any issues that may arise. The defective media retention feature allows you to manage mishaps effectively, enhancing the overall value of your equipment. This service is designed to help IT teams focus on proactive solutions rather than reactive issues, providing direct access to product - specific specialists and technical guidance.