The Fortinet FortiCare Premium RMA - Extended Service (Renewal) provides comprehensive support for your Fortinet devices over a 3 - year period. This service includes 24/7 availability with a 4 - hour on - site response time, ensuring that any technical issues are resolved quickly and efficiently. With features such as email support, parts and labor service, and advanced replacement options, you can rest assured that your operations will remain uninterrupted. This service is designed for critical devices that require immediate attention, allowing you to focus on your business while we handle the technical challenges.