The Fortinet FortiCare Elite - Extended Service (Renewal/Upgrade) provides a comprehensive 3 - year service plan designed to enhance the performance and reliability of your Fortinet appliances. This service includes firmware updates, fast and reliable service depot support, and a 4 - hour advance hardware replacement response time, ensuring that your systems remain operational with minimal downtime. With a focus on accelerated issue resolution and single - touch ticket handling by expert technicians, FortiCare Elite guarantees a streamlined support experience. This service is compatible with a range of Fortinet products, including FortiGate, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch, making it an essential addition for any organization relying on Fortinet technology.