The Cisco Meraki Return Material Authorization (RMA) service is an optional add-on designed for customers with active licenses. This service ensures that eligible hardware is replaced quickly, with advance parts replacement available. The RMA Only option allows for full unit replacement and optional onsite resources, ensuring minimal downtime. It is important to note that this service is only available when an existing software support service contract is in place. The service operates 8 hours a day, 5 days a week, with a next business day response time for requests made before 3:00 p.m.