The Cisco Meraki Return Material Authorization (RMA) service is an optional add-on designed for customers with active licenses. This service ensures that eligible hardware can be replaced quickly and efficiently, with advance replacement options available. The RMA Only service offers full unit replacement and optional onsite resources, ensuring minimal downtime for your network operations. It is important to note that this service is only available for purchase when an existing software support service contract is in place, and it does not include additional service delivery elements provided by the Software Support Service.