Check Point Collaborative Enterprise Support Co - Premium is designed to help businesses maximize their technology investments. This extended service agreement provides access to local experts who understand your specific needs, along with a comprehensive knowledge base. Enjoy a committed 30 - minute response time for level one severity issues and 24/7 global support. The service includes advanced hardware replacement, technical support via phone and email, and access to product information and updates. This support is tailored for Check Point 16000 devices, ensuring compatibility and reliability.