The BUFFALO Warranty Service Enhanced Keep Your Drive offers a comprehensive 5 - year extended service agreement designed for the TeraStation 5010 Series. This service allows businesses to retain defective hard drives during the replacement process, ensuring the privacy of sensitive data. With next business day air shipment for replacements, you can minimize downtime. The warranty also includes 24/7 North American - based technical support, providing peace of mind for your storage solutions. This service must be purchased with a new TeraStation or within 90 days of purchase.