Samsung 5 Year Field Technician Service — MPN P-LM-2NWX46HE

Samsung SAMSUNG 5 YR FT — 5 Year Field Technician Coverage

Name: Samsung SAMSUNG 5 YR FT — 5 Year Field Technician Coverage
Brand: Samsung
SKU: P-LM-2NWX46HE
Price: 606.05 USD
Availability: InStock

Samsung|

MPN: P-LM-2NWX46HE

UPC: 8801643192198

Digital Delivery

$606.05$954.00

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Key Features

Service type: Field Technician (on-site)
Term length: 60 months
MPN: P-LM-2NWX46HE
Delivery: On-site technician dispatch
Vendor: Samsung
Category: Professional services / extended support

Drive predictable availability with a five-year field technician agreement focused on on-site remediation. This 60-month offering (MPN P-LM-2NWX46HE) delivers technician dispatch for diagnosis and in-situ repairs to maintain continuity across installed Samsung equipment. Designed for IT teams that require consistent service levels, the agreement centralizes support delivery under a single term to simplify invoicing, service records and vendor coordination. Response and technician activities are executed according to the contractual scope; service records and completion documentation are provided for audit and operations handover. Choose this contract where hands-on interventions, controlled repair workflows and fixed-term budgeting matter more than lower-cost remote-only support tiers.

Ideal For

Provide multi-year on-site repairs for Samsung infrastructure in data centers
Standardize support across distributed branch locations with a single contract
Cover mission-critical appliances needing hands-on interventions
Replace short-term service renewals with a consolidated 5-year commitment

Why This Product

1Offer hands-on, on-site repairs via field technicians versus remote-only troubleshooting
2Consolidate multi-year support costs into a single 60-month purchase order
3Provide documented completion and service records for compliance and audits
4Retain consistent technician engagement across the asset lifecycle compared to ad-hoc contracts

Support Warranty

Provided Support

On-site technician support

Professional Services

Service Type	Field Technician (On-site)
Remote Onsite	On-site technician dispatch
Duration Hours	null hours
Service Duration	60 months
Service Location	Customer premises; site-dependent scheduling
Service Description	On-site diagnosis and repair; documented completion

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Frequently Asked Questions

Does this service cover multiple devices under one contract?▾

Yes. You can deploy the service across multiple eligible devices by listing them on the purchase order; site-level logistics and any per-device terms will be defined in the service schedule.

How are service requests initiated?▾

Service requests are initiated through the designated support channel specified in the agreement. The order will include contact and escalation paths for requesting on-site dispatch.

Are response SLAs included?▾

Response expectations and any SLAs are defined in the service contract. Consult the contract annex for the applicable response times and priority levels.

Can I convert an existing remote support agreement to this on-site service?▾

Conversion is possible subject to vendor approval and contract terms. Coordinate with procurement and your Samsung service representative to map existing coverage and transition timing.