Citrix Gold Maintenance 1 year extension — 24x7 support, parts replacement, software updates

Citrix Gold Maintenance 1 Year Extension — Appliance Support, 24x7 Parts Replacement | Upgrade, Technical

Name: Citrix Gold Maintenance 1 Year Extension — Appliance Support, 24x7 Parts Replacement | Upgrade, Technical
Brand: Samsung
SKU: P-HD-3N5X19O
Price: 59.81 USD
Availability: InStock

Samsung|

MPN: P-HD-3N5X19O

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$59.81$92.00

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Key Features

1 year extension for Citrix appliance maintenance
24x7 support included for higher-availability needs
Includes parts replacement to reduce mean time to repair
Provides diagnosis, debugging and training support
Entitles appliance to applicable software updates and upgrades

Preserve service availability for critical Citrix appliances with a one-year Gold Maintenance extension. This tier adds 24x7 technical support alongside diagnosis, debugging, training and guaranteed parts replacement to accelerate recovery from hardware faults. Delivered through electronic and physical channels, the Gold extension is designed for environments with higher availability requirements, where rapid vendor response and parts replacement reduce impact on production workloads. The single-year term lets procurement align coverage to project timelines or bridge support between refresh cycles while maintaining access to official Citrix software updates and upgrade paths. Choose Gold Maintenance when you need continuous coverage and faster remediation windows backed by Citrix technical teams and parts logistics.

Ideal For

Bridge support while migrating Citrix appliances to new hardware
Provide year-long vendor-backed coverage for production ADCs
Protect appliances that require 24x7 incident response
Maintain software entitlement during audit or compliance windows

Why This Product

1Gold tier adds 24x7 coverage versus Silver's standard hours
2One-year term gives tactical coverage for migrations or refreshes
3Includes parts replacement and expedited remediation channels
4Provides direct access to Citrix software updates and debugging

Software General

Product Supported

Citrix Appliance

Support Warranty

Covered Period	24x7
Provided Support	Diagnosis; Training; Debugging; Software Update; Parts Replacement
Service Characteristic	Parts

Professional Services

Service Type	Gold Maintenance - Upgrade
Remote Onsite	Electronic and Physical
Service Duration	12 months
Service Location	Remote and Onsite
Service Description	Citrix Appliance Maintenance with 24x7 technical support, software updates and parts replacement

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Frequently Asked Questions

What is included in the 1 year Gold Maintenance extension?▾

The Gold extension includes 24x7 diagnosis, debugging, training, software updates and parts replacement for covered Citrix appliances, delivered via electronic and physical channels.

Is 24x7 support guaranteed for all incidents?▾

Gold Maintenance provides 24x7 technical support access; response priority and specific SLAs are governed by Citrix maintenance terms for the Gold tier.

Can I renew or stack extensions?▾

You can purchase consecutive extensions to extend coverage; coordinate renewals with Citrix entitlement teams to preserve continuous coverage and upgrade access.

How quickly are replacement parts delivered?▾

Parts replacement is managed by Citrix; delivery and dispatch timelines depend on part availability and the physical delivery terms in the Gold Maintenance agreement.