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Create Free Business Account| Provided Support | On-site technician support |
| Service Type | Field Technician with White Glove |
| Remote Onsite | On-site with white-glove handling |
| Duration Hours | null hours |
| Service Duration | 60 months |
| Service Location | Customer on-premises (site-dependent) |
| Service Description | On-site field technician dispatch; white-glove handling; documented handover |
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FT/WG denotes field technician service with white-glove handling: on-site technician dispatch for diagnosis and repair plus professional handling and documentation at completion. See your service agreement for detailed scope and exclusions.
Coverage typically begins on the service start date specified on the purchase order or activation document. Confirm start-of-service with the ordering contact or service activation email.
This service includes on-site diagnosis and repair; parts replacement may be included depending on the terms documented in the service contract. Review the contract schedule for covered replacement parts and exclusions.
Yes. The service can be contracted for multiple locations; site-specific logistics and scheduling will be defined in the order and service annex.
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