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Create Free Business Account| Mpn Vendor | P-NP-2PXSL002 |
| Manufacturer | Extreme Networks, Inc |
| Manufacturer Part Number | 97504VIMSSV80 |
| Product Supported | Covered Extreme Networks products (per contract) |
| Covered Period | Next Business Day - Advance Parts Replacement |
| Provided Support | Remote Monitoring; Email; Phone; Parts Replacement |
| Service Type | Managed Services - ResponsePLUS |
| Remote Onsite | Remote monitoring; Service Depot parts exchange |
| Duration Hours | N/A |
| Service Duration | 3 Years |
| Service Location | Service Depot; Remote |
| Service Description | Continuous remote monitoring, incident & problem management, proactive configuration, updates, Managed Services Gateway, account manager, parts exchange |
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Coverage applies to Covered Products as defined in your contract. Confirm the exact model list at order entry or with your account manager to avoid gaps.
The Gateway provides real-time health, saved configurations and a centralized inventory, enabling faster diagnosis and informed remediation decisions.
ResponsePLUS uses Service Depot exchange with Next Business Day - Advance Parts Replacement to minimize equipment downtime; replacements are coordinated through the managed-services workflow.
Yes. Operational software updates and upgrades are performed during agreed maintenance windows to align with your change control policies.
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