Network Traffic Analysis 50 Service Agreement

Support network traffic analysis with a service agreement designed for teams that need dependable vendor assistance during business hours. This Progress Software offering delivers up to 1 year of technical coverage with 9x5 support and phone access, giving operations teams a direct path to help when traffic analysis workflows require attention. For environments where visibility into network behavior informs troubleshooting, planning, and incident response, support quality matters. A defined service term helps procurement stay clean, while business-hour technical coverage gives administrators a practical support window for resolving questions without waiting for ad hoc escalation. This agreement is well suited to organizations that want to protect the value of their traffic analysis investment with a support model that is easy to understand, easy to renew, and focused on keeping the environment operational. It adds confidence without adding complexity.