1YR Extended Support GTW | Progress Software Enterprise Support

Extend support coverage for gateway operations with a 1-year service term designed for enterprise environments that cannot afford ambiguity when issues surface. This support offering gives IT teams a defined path to vendor assistance, helping maintain continuity for systems that sit between users, applications, and business services. For procurement and infrastructure leaders, the appeal is straightforward: predictable coverage, clear service boundaries, and support aligned to operational needs. When a gateway is part of a critical workflow, even short interruptions can affect access, integration, or downstream processing. Extended support helps reduce that exposure by keeping the service under active vendor coverage. This is a practical choice for organizations that want to protect existing deployments without overcommitting to a longer term. It fits teams that need time to plan refresh cycles, stabilize operations, or bridge a transition period while preserving support access. Compared with lower-tier coverage, the value is in continuity and accountability: a known support window, a direct vendor relationship, and less risk of being left to solve production issues alone.