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| Product Supported | LIQID ThinkTank X4 A100/MI100 Bundle |
| Support Hours | Business hours (9x5) |
| Covered Period | 12 months |
| Provided Support | Software and Hardware Support |
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The plan includes combined software and hardware support for the ThinkTank X4 A100/MI100 bundle for 12 months, providing remote diagnostics, troubleshooting guidance, and vendor-coordinated escalation for hardware faults during business hours.
This Standard offering coordinates vendor escalation for defective components; replacement part dispatch and onsite service depend on case findings and may require an upgraded service level or separate hardware warranty terms.
Incidents are triaged via LIQID support channels; remote diagnostics are used to isolate software versus hardware failure and documented guidance is provided. Cases escalate to vendor hardware teams when hardware faults are identified.
This SKU specifically covers the ThinkTank X4 bundle configured with A100 and MI100 GPUs. For other or mixed configurations, contact LIQID to confirm coverage or obtain a tailored support contract.