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| Product Supported | LIQID ThinkTank Flex4 CDI Bundle |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Provided Support | Software and Hardware Support |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Premium adds 24x7 access and expedited escalation for urgent incidents, plus prioritized handling and faster coordination for hardware escalation compared with Standard business-hours coverage.
The plan coordinates vendor escalation for defective hardware and expedites the replacement process when diagnostics confirm a hardware fault; specific dispatch terms depend on case findings and may reference underlying hardware warranties.
Yes. The SKU is intended to cover Flex4 CDI deployments; for multi-tenant or shared-host scenarios, discuss scoping details with LIQID to ensure coverage aligns with your tenancy model.
LIQID support provides remote diagnostics, configuration guidance, and documented remediation steps to resolve software compatibility or integration issues affecting Flex4 CDI operation.
