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| Mpn | LPROF-FLX16L-205 |
| Vendor | LIQID |
| Category | software-services/support-warranties |
| Product Name | LIQID PRODUCT SUPPORT (SW+HW) // THINKTANK FLEX16 CDI BUNDLE, 5YR PREMIUM |
| Product Supported | ThinkTank Flex16 CDI |
| Covered Period | 5 years |
| Provided Support | Software and Hardware Support |
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The contract covers LIQID software maintenance and firmware updates, remote diagnostics, case management via the LIQID portal, and coordination for hardware parts replacement and RMA processing for ThinkTank Flex16 CDI systems.
This listing documents premium SW+HW coverage for diagnostics and parts coordination. Onsite services depend on regional availability and must be contracted separately if required; contact LIQID or your reseller to add onsite response.
LIQID provides validated firmware and software releases for Flex16 CDI through the support portal, with accompanying release notes and compatibility guidance to minimize operational risk during deployment.
A single 5 years premium contract centralizes incident intake, standardizes escalation paths to LIQID engineering, and schedules regular update guidance, reducing administrative overhead and the risk of conflicting vendor responsibilities.
