Kodak 1 Year EMA 16x5 4 Hour Response for i3450 Scanner | Support

Keep your Kodak i3450 scanner in service when document intake volume is non-negotiable. This 1-year EMA support plan pairs 16x5 coverage with a 4-hour response target and 1 PM service terms, giving operations teams a defined path to resolution when scanner issues threaten throughput. For organizations that depend on consistent capture performance, support quality matters as much as hardware quality. EMA coverage helps reduce uncertainty around service timing and escalation, which is especially important in mailrooms, shared services centers, and back-office teams where even short interruptions can create downstream delays. The plan is structured for teams that need predictable vendor-backed assistance rather than ad hoc troubleshooting. This support offering is a practical fit for buyers protecting an installed i3450 base and looking to preserve the value of that equipment with timely response commitments. It is not about adding features to the scanner; it is about keeping a critical device available, supported, and easier to maintain over the course of the contract period.