The Cisco Partner Support Service (PSS) is designed to empower Cisco channel partners with the necessary tools and information to improve their operational support margins. This service allows partners to develop and deploy their own support services, ensuring they retain primary responsibility for providing support to their end users under their own brand. The PSS includes a Software Upgrade service that helps partners manage any software-related issues effectively, thereby protecting their investment and adding value through increased reliability. This service is structured for phased implementation, allowing partners to gradually enhance their service offerings.