Cisco Smart Care Service Core Extended Service 1 Year

Protect production environments with a 1-year Cisco Smart Care Service Core extended service plan that keeps support aligned to operational demands. This service combines 8 x 5 x next-business-day exchange coverage with parts replacement, remote monitoring, preventive maintenance, new releases updates, web knowledge base access, and phone support. For infrastructure teams, the value is in reducing time spent chasing issues and accelerating recovery when hardware needs attention. Severity 1 incidents receive 1-hour phone support response, helping preserve service levels when outages are not an option. The exchange-based service model also simplifies remediation by replacing failed parts instead of forcing extended troubleshooting cycles. This plan is well suited to organizations that need a clear support path for Cisco environments and want to keep maintenance costs predictable over a 12-month term. It is a practical choice when service continuity, response discipline, and access to vendor-backed resources matter more than ad hoc break-fix coverage.