ACTS 24X7 PART NUMBER AudioCodes 24x7x4 On-Site Service

Protect production voice infrastructure with a 3-year, 24x7x4 on-site service plan built for fast recovery. This AudioCodes support offering combines parts replacement and labor so failed components can be addressed without waiting on depot turnaround or separate service coordination. For teams running business-critical SBC or telephony environments, that means fewer extended outages and a clearer path back to service. On-site response matters when communications platforms sit in the middle of customer calls, contact center traffic, or internal collaboration. With this service model, qualified support is dispatched to the location where the equipment is installed, reducing the delay between diagnosis and remediation. The parts-and-labor structure also simplifies ownership by keeping the repair process under one service umbrella. This is the kind of coverage procurement teams choose when the cost of downtime exceeds the cost of protection. It is designed for organizations that need predictable support windows, faster restoration, and a stronger operational backstop for deployed AudioCodes hardware.