ACTS 24X7 PART NUMBER AudioCodes 3 Year On-site Parts & Labor

Maintain service continuity across your SBC environment with a support plan designed for operational teams that cannot afford prolonged hardware downtime. This 3-year on-site maintenance service includes parts replacement and repair coverage, giving you a defined path to recovery when equipment needs attention. Next-business-day response helps keep incidents from turning into extended outages, while on-site delivery reduces the friction of coordinating offsite repairs. The parts-and-labor structure matters when uptime is tied to voice, collaboration, or session control services. Instead of absorbing unpredictable repair costs or waiting on ad hoc support, your team gets a clear service model with scheduled coverage and practical field support. That makes it easier to plan budgets, protect availability targets, and keep technical staff focused on higher-value work. For organizations running production SBC infrastructure, this service is about more than fixing hardware. It is about preserving call quality, maintaining connectivity, and avoiding the operational drag that comes with delayed restoration. The result is a support posture that fits business-critical communications environments and justifies investment in dependable maintenance coverage.