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Create Free Business Account| Pricing Type | Renewal |
| Product Supported | Firebox T20 |
| Provided Support | Parts Replacement |
| Service Characteristic | Exchange, Physical parts service |
| Service Type | Gold Support Renewal |
| Remote Onsite | Onsite parts exchange and remote technical escalation |
| Duration Hours | 4 Hour response SLA |
| Service Duration | 1 Year |
| Service Location | Customer site / Vendor support center |
| Service Description | 24x7 coverage with 4 Hour response time, parts replacement via exchange |
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Gold Support renewal provides 24x7 technical coverage, a 4 Hour initial response SLA for hardware incidents, and parts replacement via exchange to restore the appliance.
Provide the appliance serial and existing service contract to your WatchGuard reseller; they will apply MPN WGT20261 and extend the support term on your account.
Gold Support includes parts exchange and remote technical escalation; where physical onsite service is required, parts exchange is coordinated per the SLA and local vendor procedures.
Yes. Contact your WatchGuard reseller to purchase the Gold upgrade (WGT20261) and align the new SLA start date with your current contract.
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