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Create Free Business Account| Mpn | S-PP90-4HR/5Y |
| Vendor | Visioneer |
| Category | Professional Services |
| Service Main Type | Exchange / Onsite |
| Covered Period | 5 Years Covered |
| Provided Support | Phone, Email, Web, Parts Replacement |
| Service Characteristic | Parts Replacement Included |
| Service Type | Onsite Maintenance |
| Remote Onsite | Onsite |
| Duration Hours | 4 Hours response |
| Service Duration | 5 Years |
| Service Location | Customer Site |
| Service Description | Onsite 4-hour response with parts replacement and multi-channel support |
| Service Response Time | 4-Hour Response |
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The 4-hour metric guarantees field engineer arrival at the customer site within four business hours of a validated service dispatch for covered incidents; travel time and regional coverage exceptions may apply per the service terms.
Yes. Parts replacement for covered components is included and handled via advance parts exchange or onsite repair depending on the fault and regional inventory availability.
Open a case via phone, email or the vendor web portal. The vendor validates the issue, issues a service ticket, and dispatches a field engineer or initiates an advance parts exchange per policy.
Transfers depend on the contract terms and regional entitlements. Contact sales to confirm portability and any site-location updates required for coverage.
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