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Create Free Business Account| Mpn | S-PP90-4HR/4Y |
| Vendor | Visioneer |
| Category | Professional Services |
| Service Main Type | Exchange / Onsite |
| Covered Period | 4 Years Covered |
| Provided Support | Phone, Email, Web, Parts Replacement |
| Service Characteristic | Parts Replacement Included |
| Service Type | Onsite Maintenance |
| Remote Onsite | Onsite |
| Duration Hours | 4 Hours response |
| Service Duration | 4 Years |
| Service Location | Customer Site |
| Service Description | Onsite 4-hour response with parts replacement and multi-channel support |
| Service Response Time | 4-Hour Response |
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Yes. Vendor support provides remote diagnostics via phone, email or web to attempt remote resolution before dispatching a technician when appropriate.
Response-time commitments are typically measured in business hours and are subject to the service terms and regional business-hour definitions; confirm regional terms in the contract.
Accidental damage is not automatically included. Contact sales to explore optional coverage or upgrades that include accidental damage protection.
Coverage regions depend on Visioneer’s field-service footprint. Verify site eligibility at time of purchase to confirm local onsite response availability.
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