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Create Free Business Account| Product Supported | Trend Micro Vision One |
| Covered Period | Per contract |
| Provided Support | Replacement (exchange) |
| Service Type | Premium Support (Exchange) |
| Remote Onsite | Physical exchange service |
| Duration Hours | 8 hours |
| Service Duration | Standard term (confirm with contract) |
| Service Location | Onsite replacement handling (per coverage area) |
| Service Description | 8x5 Next Business Day exchange and replacement service |
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It means replacement and exchange handling are provided during standard business hours (8 hours per day, 5 days per week) with replacement parts dispatched for next business day delivery where eligible.
This plan focuses on physical exchange and replacement logistics. Onsite technician services may be available but should be confirmed and scoped in the contract.
Replacement availability depends on regional coverage and contractual terms. Confirm service location and coverage areas during procurement.
This Premium plan provides predictable business-hour exchange and replacement. Higher-tier plans typically add 24x7 support, dedicated account management and custom SLA options.
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