Trend Micro TrendAI Vision One Services

Maintain continuous Threat Detection and Response operations with Trend Micro’s Diamond Premium Onsite Support. This 1 Year program combines 24 x 7 technical diagnosis, remote debugging and scheduled software updates with onsite parts replacement and technician dispatch to address hardware faults rapidly. Assignments are handled via an established escalation path to minimize Mean Time To Repair and reduce impact to security telemetry and analyst workflows. The service covers electronic and physical sub-types, ensuring both software remediation and physical appliance replacement where required. For enterprise SOCs and managed detection environments, this level of support preserves appliance availability, accelerates fixes, and reduces internal resource drain—making it appropriate for production deployments where uptime and timely hardware servicing justify the premium over remote-only options.