When a deployment needs more than remote guidance, on-site labor keeps the schedule intact. This SMART Technologies service is ordered specifically to reflect a custom install in North America, with hourly technician coverage designed for hands-on execution at the customer site. For infrastructure and procurement teams, the value is straightforward: you get a clearly scoped on-site service line item that matches the realities of a custom installation. That matters when the work involves physical setup, coordination with local stakeholders, or tasks that cannot be completed efficiently off-site. Because the service is billed hourly, it gives project owners a practical way to align labor to actual installation needs rather than overbuying a fixed package. It is a fit for controlled deployments where timing, site access, and technician presence all affect completion. For organizations that treat installation quality as part of the total cost of ownership, this service helps protect the project plan without adding unnecessary complexity.