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Create Free Business Account| Support Hours | 9x5 |
| Support Provided | Gold Support |
| Product Supported | Software/Hybrid SBC 50 |
| Service Characteristic | Software/Hybrid SBC support |
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SBC 50 identifies the supported Sangoma Software/Hybrid SBC platform. SBC-HYB-0050-G9X5 is the ordering code for its Gold 9x5 support entitlement. The support SKU covers the service tier and does not include the SBC software or hybrid appliance.
This SKU supplies Sangoma Gold Support for a Software/Hybrid SBC 50 deployment on a 9x5 support schedule. It is a support entitlement for the SBC 50 platform, not a hardware replacement unit, SBC appliance, or capacity expansion.
Confirm that the intended system is a Sangoma Software/Hybrid SBC 50 and that Gold 9x5 support is the required service tier. Review the system's existing support status before ordering to ensure the entitlement is matched to the correct SBC platform.

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