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Create Free Business Account| Pricing Type | Upgrade support entitlement |
| License Quantity | 25-call upgrade |
| Shipping Weight | 0.00 lb |
| Product Supported | Software/Hybrid SBC 25-call upgrade |
| Support Hours | 9x5 support coverage |
| Covered Period | Gold 9x5 support coverage |
| Support Provided | Gold support for the supported SBC upgrade |
| Service Characteristic | Gold support |
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SBC-HYB-0025U-G9X5 provides Gold support coverage associated with a Software/Hybrid SBC 25-call upgrade. This SKU identifies a support entitlement; it does not supply the SBC software, a hardware appliance, or the 25-call upgrade entitlement itself.
Yes. The G9X5 designation identifies the Gold 9x5 support tier for the supported Software/Hybrid SBC 25-call upgrade. It identifies the support level for that upgrade capacity and does not add calls or provide the underlying SBC product.
This entitlement applies to the Sangoma Software/Hybrid SBC 25-call upgrade. Match the supported SBC upgrade capacity and required Gold 9x5 service tier before ordering, because this SKU is scoped to the named 25-call upgrade rather than a general SBC license.
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