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Create Free Business Account| Mpn | SVCM-PBXT-5000B |
| Vendor | Sangoma US Inc. |
| Category | software-services/support-warranties |
| Product Name | BRONZE SUPPORT PBXACT 5000 |
| Pricing Type | Subscription |
| Product Supported | PBXact 5000 |
| Support Hours | Business hours (contact sales to confirm) |
| Covered Period | Contact Sangoma Sales for available coverage periods |
| Support Channel | Portal, email, limited phone triage |
| Provided Support | Bronze-level technical support: ticketing and portal access, limited phone triage |
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Bronze Support provides vendor case handling, portal access and limited phone triage suitable for organizations that operate internal NOC teams but need vendor involvement for defect resolution. For 24/7 phone coverage or faster SLAs, consider higher-tier support.
Cases opened under Bronze Support are triaged through Sangoma’s support system. Severity and operational impact influence prioritization; Sangoma coordinates with customers when engineering escalation is required.
Yes. Bronze Support can assist with upgrade sequencing and compatibility reviews via support cases to reduce upgrade risk and identify potential interoperability issues.
Contact Sangoma sales or your authorized reseller to modify, renew or upgrade your support contract. Contract changes can be coordinated to preserve case history and entitlements.
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