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Create Free Business Account| Mpn | SVCM-PBXT-0200B |
| Vendor | Sangoma US Inc. |
| Category | software-services/support-warranties |
| Product Name | BRONZE SUPPORT PBXACT 200 |
| Pricing Type | Subscription |
| Product Supported | PBXact 200 |
| Support Hours | Business hours (contact sales to confirm) |
| Covered Period | Contact Sangoma Sales for available coverage periods |
| Support Channel | Portal, email, limited phone triage |
| Provided Support | Bronze-level technical support: ticketing and portal access, limited phone triage |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Bronze Support provides vendor-managed case handling via Sangoma’s ticketing portal and email, limited phone triage for initial diagnostics, coordination with engineering for confirmed product defects, and access to Sangoma knowledge resources. It does not include guaranteed 24/7 phone escalation.
Open a case through Sangoma’s support portal or by email as instructed when your support is activated. Provide device details, software version, logs and a description of the issue to accelerate triage.
Support cases will be used to coordinate access to vendor-provided software fixes and updates required to resolve confirmed defects. Contact sales for details about entitlements tied to your license agreement.
Yes. You can upgrade to higher support tiers for expanded hours and faster escalation paths; contact Sangoma sales to modify your support contract and preserve case continuity.
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