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Create Free Business Account| Mpn | S02-S124-3000 |
| Brand Name | Ruckus |
| Value | SmartZone 100 controller |
| Display | SmartZone 100 controller |
| Service Type | Maintenance |
| Remote Onsite | On-site |
| Provided Support | Repair; Parts Replacement |
| Service Duration | 1 Year |
| Service Description | 13x5x4 on-site maintenance with parts replacement and labor for SmartZone 100 |
| Service Characteristic | Parts & Labor |
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13x5x4 denotes the agreed coverage and response model documented for this partner support plan. It defines the service windows and priority handling used by the delivering partner; confirm exact dispatch and repair timelines with your partner account team.
Yes. The plan includes both parts replacement and labor to resolve eligible hardware failures on the SmartZone 100 controller.
Yes. The service is scoped for SmartZone 100 controllers configured with 2x10 GbE and 4 GbE ports as indicated in the product description.
Support is delivered on-site through associate partner channels and includes maintenance, diagnostics, and parts replacement per the one-year agreement.

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