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| Shipping Weight | 0.00 lb |
| Support Hours | 24x7 support |
| Support Provided | 24x7 support with Level 3/4 partner assistance |
| Product Supported | Eligible Ribbon products |
| Service Description | Level 3/4 partner support |
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RC-PC-24X7-AHR-EM-Q provides 24x7 support and Level 3/4 partner assistance for eligible Ribbon products. It is a service entitlement and does not include physical hardware.
It denotes the Level 3/4 partner support designation assigned to this entitlement. Specific escalation workflow, support contacts, and case-handling procedures are governed by the applicable Ribbon partner support program.
This ordering code identifies a support entitlement, not physical equipment. Hardware-replacement eligibility and fulfillment conditions, if applicable to the supported product, are governed by the applicable Ribbon support program.
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