24X7 SUP AGREEMENT 100 & 250 USER LVL

Keep critical Progress software operations covered with 24x7 support designed for 100 and 250 user environments. This agreement gives IT teams a direct support path when incidents affect availability, performance, or administration, helping reduce time spent waiting for answers during business hours, after hours, and weekends. For organizations running production workloads, support coverage is not a checkbox. It is part of operational control. This agreement is suited to teams that need vendor-backed assistance for environments where downtime, delayed troubleshooting, or unresolved configuration issues can affect users and service delivery. It helps standardize support access across the licensed user tier and gives procurement a clear, recurring support line tied to the installed base. Choose this agreement when continuity matters more than reactive break-fix handling. It supports the operational discipline expected in larger deployments, where response access, escalation paths, and vendor accountability carry real value. For teams managing business-critical software, the difference is not just support availability — it is the confidence that expert help is available when the environment needs it most.