24X7 SUP Agreement 10 & 25 User Level

Protect production software with continuous vendor support designed for 10- and 25-user license tiers. This 24x7 support agreement helps IT teams maintain operational continuity when application issues surface outside standard business hours, reducing the risk of extended downtime and delayed recovery. For organizations running Progress Software in business-critical workflows, support coverage is more than a service line item. It is a control point for incident response, escalation, and long-term platform stability. This agreement gives procurement and infrastructure teams a clear path to keep support current, preserve access to vendor assistance, and avoid the cost and delay of unmanaged break-fix activity. It is a practical fit for teams that need dependable coverage for smaller user counts without sacrificing access to the vendor’s support organization. The result is a cleaner support posture, more predictable renewal management, and a stronger foundation for keeping applications available when users need them most.