Keep critical Poly software environments supported with a service plan built for operational continuity. This 5-year electronic support offering combines 9 x 5 coverage with 2-hour phone response, giving IT teams a clear path to escalation when software issues threaten productivity. The package includes phone support, web knowledge base access, fax-on-demand, email support, software support, and new releases updates. That mix matters when you need more than a help desk script — you need a support model that helps isolate issues, confirm fixes, and keep deployments aligned with current releases. For organizations standardizing on Poly solutions, this support tier helps reduce the hidden cost of downtime and troubleshooting drift. It is a practical fit for teams that want predictable coverage, direct access to technical resources, and a longer service window that supports planning across multiple budget cycles.