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Create Free Business Account| Pricing Type | One-time SKU purchase to register service term |
| Product Supported | Planar displays covered under USWAL program |
| Support Hours | 10 hours/day, 5 days/week |
| Covered Period | Per PlanarCare term (as purchased) |
| Provided Support | 10x5 DLPRO depot-level service |
| Service Location | Planar depot network |
| Service Description | Depot repairs and parts handling under DLPRO 1.2 |
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10x5 coverage provides service during 10 hours each business day, five days per week. The PlanarCare DLPRO tier specifies depot-level repair and parts-handling procedures within those hours.
This SKU applies to Planar displays eligible under the USWAL program. A5 IT will validate device serials and eligibility during purchase to confirm applicability.
Repairs are managed through Planar’s depot network following DLPRO procedures, including return logistics and parts replacement as defined by the DLPRO tier.
Coverage upgrades depend on Planar’s available service tiers and terms. Contact A5 IT to review upgrade options and compatibility with existing PlanarCare enrollments.
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