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Create Free Business Account| Value | software-services/support-warranties |
| Display | software-services/support-warranties |
| Mpn | D7EC745C-2E7E-4D31-92CE-1ACB5A5A4A89 |
| Vendor | PEAQ Insight |
| Product Supported | VSP 5200 |
| Support Hours | Varies by vendor |
| Covered Period | 42 months |
| Provided Support | Light support |
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Light support provides vendor-backed SAM4H assistance: entitlement validation, advisory troubleshooting, and guidance for software-related issues tied to the VSP 5200. It does not include the full incident SLA or on-site hardware replacement typical of Standard or Premium plans.
Light support focuses on advisory and entitlement services. Escalation paths and guaranteed incident response times are limited compared with Standard support; contact PEAQ Insight for details on available escalation options for this MPN.
Transferability is handled by PEAQ Insight and governed by the terms associated with MPN D7EC745C-2E7E-4D31-92CE-1ACB5A5A4A89. Contact the vendor to request a transfer and provide the new owner’s details.
Order through your preferred A5 IT procurement channel or contact PEAQ Insight directly with the MPN. Renewal and procurement timelines should be coordinated to avoid coverage gaps at contract expiration.
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