MakerBot Onsite Support, 15-Min Billing After 1 Hour

Keep MakerBot service events tightly controlled once the initial hour is complete. This onsite support offering bills in 15-minute increments after the first hour, giving procurement and operations teams a clearer way to match service cost to actual time spent. For environments where MakerBot equipment supports production, prototyping, or internal workflows, that level of billing precision matters. Rather than paying for broad, undefined service blocks, you get a structure that reflects the real duration of the visit. That makes it easier to manage maintenance budgets, approve follow-on work, and document support activity with more accuracy. It also helps when downtime is expensive and every additional quarter hour needs to be visible. This is a practical fit for teams that already know the value of onsite intervention and want a billing model that stays aligned with the work performed. It supports a more disciplined service process without adding complexity to the request or approval flow.