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Create Free Business Account| Pricing Type | One-time service SKU |
| Product Supported | Panasonic Toughbook CF-54 and FZ-55 |
| Support Hours | Business hours (vendor documentation) |
| Bundle Support | Ultimate Care |
| Covered Period | APOS Year 5 |
| Provided Support | Self-Maintainer support with vendor parts and guidance |
| Service Location | Customer site / in-house |
| Service Description | Self-maintainer entitlement; parts provisioning and service guidance only |
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Hard drive no-return specifies that failed storage media are retained by the customer and are not returned to Panasonic as part of the service. The SKU covers parts provisioning and service guidance but assumes the customer will keep and handle failed drives according to their security procedures.
This SKU applies to Panasonic Toughbook CF-54 and FZ-55 models as stated in the product name and entitlements.
Yes. The SKU is explicitly a self-maintainer entitlement designed for organizations that perform their own repairs; Panasonic provides parts lists and service guidance but does not require return of HDDs.
APOS Year 5 denotes the fifth-year continuation of Ultimate Care under this specific entitlement. It is sold as a discrete SKU to extend coverage into the fifth year for long-life deployments; exact terms are defined in the service contract.
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