Keep your PA-445 covered with a 3-year on-site support plan built for teams that cannot afford extended disruption. This service combines parts replacement, repair, phone support, web support, and knowledge base access with next-business-day parts and labor response, helping restore service quickly when an appliance issue appears. For infrastructure teams, the value is not just coverage — it is predictability. On-site service removes the delay of shipping hardware back and forth, while parts and labor support helps reduce the burden on internal staff during an incident. That matters when the firewall sits in front of critical applications, remote access, or segmented business networks. This extended service is a practical fit for organizations that want a clear support path, faster resolution, and less operational risk over the appliance lifecycle. It is especially useful when the firewall protects production traffic and downtime has direct business impact. If you are standardizing support across a Palo Alto Networks deployment, this plan gives you a defined service window and a faster path to recovery than break-fix alternatives.