ONYX GRAPHICS Advantage Silver Legacy SiteSolution Support

Maintain legacy ONYX SiteSolution products with a 3-year ONYX Advantage Silver support entitlement. This service applies to legacy SiteSolution product environments and carries the Advantage Silver service designation throughout the covered period. It is intended for organizations retaining established ONYX SiteSolution systems that require continuing support coverage rather than a new software product or hardware component. SVC-ADV3SITESLV-LGCY covers a single three-year service period for the supported legacy ONYX SiteSolution product scope. The Silver designation identifies the service level attached to this entitlement, allowing administrators to align their installed SiteSolution environment with the applicable ONYX support program. The service is tied to legacy SiteSolution products, so it should be associated with the covered ONYX environment rather than treated as general support for unrelated ONYX offerings. Use this service where a legacy SiteSolution deployment remains an active operational system and requires an Advantage Silver coverage term. The specific distinction is its legacy SiteSolution focus combined with a 3-year covered period and Silver service level. Support channels, service hours, response commitments, and language coverage are determined by the applicable ONYX Advantage Silver service terms for the covered product environment.