NetApp CS-UPL-SEC-NBD SupportEdge Secure NBD Onsite Uplift

Move an existing NetApp support arrangement to a SupportEdge Secure service level with a next-business-day onsite response designation. This service uplift applies an NBD onsite support designation rather than supplying a physical appliance, cable, replacement component, or software product. It fits environments where the required support posture includes an onsite response target under the SupportEdge Secure offering. CS-UPL-SEC-NBD identifies the entitlement for SupportEdge Secure NBD onsite service. NBD means next business day, while onsite identifies support activity at the covered location under the applicable service arrangement. These terms describe service responsiveness and location; they do not alter the processing performance, storage capacity, interfaces, or configuration of the equipment receiving coverage. Use this uplift where a covered NetApp system requires the SupportEdge Secure service designation with next-business-day onsite response. It distinguishes the service level from remote-only response arrangements by naming an onsite component, and it distinguishes the response target by naming NBD. The entitlement should be associated with the system covered by the applicable NetApp support arrangement. No physical hardware is included with the service uplift.