Microsoft Solgari Hub for Microsoft Teams — AI Copilot, 1 Year, 24/5 Support

Name: Microsoft Solgari Hub for Microsoft Teams — AI Copilot, 1 Year, 24/5 Support
Brand: Microsoft
SKU: DZH318Z0K58T-001H
Price: 94.38 USD
Availability: InStock

Microsoft|

MPN: DZH318Z0K58T-001H

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$94.38$144.00

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Key Features

Platform: Microsoft Teams native integration
AI: Copilot-driven conversation summaries and action suggestions
Support: 24/5 support, 1 Year paid annual
Administration: prebuilt management and systems reports
Security: Azure AD-aware provisioning and role enforcement

Unify voice, chat and contact workflows inside Microsoft Teams while preserving enterprise controls and reporting using Solgari Hub. The AI Copilot extends Teams with contextual customer records, automated summaries, and admin-level dashboards tailored for systems management. Delivered as a paid annual license with 24/5 support, Solgari Hub reduces context-switching for agents and consolidates management reporting into Teams and external analytics endpoints. The solution respects Teams tenancy and Microsoft security constructs, enabling centralized provisioning, role enforcement, and logging that align with corporate governance. 24/5 vendor support ensures continuous business-day coverage for incident response and administrative changes, making this SKU appropriate for organizations that demand high availability, integrated reporting, and vendor-backed operational support.

Ideal For

IT operations managing enterprise contact routing and change control inside Teams
Customer support consolidating voice and chat interactions into a single Teams workspace
Compliance teams requiring tenant-aware logging and audit trails for customer conversations
Managers requiring consolidated daily reporting on agent performance and system health

Why This Product

1Native Teams integration avoids third-party browser plugins and reduces end-user training
224/5 support and management reporting justify the SKU for operational-critical deployments
3Designed for tenant-aware administration rather than generic chatbots, improving governance
4Prebuilt reporting templates reduce time-to-value compared with building custom dashboards

Product Identity

Mpn	DZH318Z0K58T-001H
Vendor	Microsoft
Category	software-services/support-warranties
Product Name	Solgari Hub for Microsoft Teams - AI copilot customer engagement solution for systems administration and management reporting 24/5 support 1 Year paid

Software General

Product Supported

Microsoft Teams

Support Warranty

Support Hours	24/5
Covered Period	1 Year paid Annual
Provided Support	24/5 support

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Frequently Asked Questions

What level of support is provided for Solgari Hub for Teams?▾

This SKU includes a one-year paid annual license with 24/5 vendor support, providing business-day coverage for incident handling and administrative changes.

Does Solgari Hub require separate telephony infrastructure?▾

Solgari Hub supports telephony and chat bridging via supported connectors; specific telephony options and carrier integrations are scoped during deployment and may require additional configuration or contracts.

How does Solgari Hub handle tenant security and provisioning?▾

Solgari Hub respects Microsoft Teams tenancy and leverages Azure AD-aware provisioning to enforce role-based access and maintain audit trails that align with corporate governance.

Can managers export reporting data to external analytics tools?▾

Yes — the solution provides prebuilt management reports and supports exporting or pushing summarized metrics to external analytics endpoints as part of the deployment plan.