Office365 Business Essentials CSSUP — Microsoft

Name: Office365 Business Essentials CSSUP — Microsoft
Brand: Microsoft
SKU: AE36B1D2501C-PC
Price: 5.18 USD
Availability: InStock

Microsoft|

MPN: AE36B1D2501C-PC

Digital Delivery

$5.18

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Authorized Dealer — Full manufacturer warranty

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Key Features

12 months of Microsoft support coverage
Support for Exchange Online, OneDrive for Business, SharePoint Online, Teams
Per-user subscription licensing model
Vendor-managed incident escalation
Platform-level troubleshooting and diagnostics

Maintain end-user productivity and reduce mean time to resolution with a dedicated 12-month Microsoft support subscription for Office365 Business Essentials. This support SKU provides vendor-level incident handling, guided troubleshooting, and escalation pathways for core cloud services included in the Essentials plan: hosted Exchange, OneDrive for Business, SharePoint Online and Teams. For infrastructure teams, this subscription clarifies responsibility boundaries — Microsoft handles service-side triage and platform incidents while your team retains tenant-level administration. The subscription accelerates recovery from service impairments, aids in complex tenant configuration issues, and provides authoritative answers for compliance and connectivity questions. Purchase this SKU as part of a controlled procurement to ensure consistent support SLAs and predictable renewal terms across your Office 365 estate.

Ideal For

Provide vendor escalation for cloud mail outages during migrations
Secure predictable support for Office365 tenant consolidations
Shorten time-to-resolution for OneDrive sync incidents impacting knowledge workers
Standardize support renewal terms across an enterprise Office 365 estate

Why This Product

1Offers vendor escalation for platform incidents vs. standard community support included with base subscriptions
2Provides a 12-month, contractable support term vs. ad-hoc incident tickets
3Includes support for Exchange/OneDrive/Teams tenants vs. cheaper plans that exclude formal Microsoft support
4Standardizes renewal and procurement visibility versus per-incident purchases

Licensing

Pricing Type

Per-user subscription

Software General

Product Supported

Office365 Business Essentials

Support Warranty

Support Hours	Business and escalated incident support
Bundle Support	Platform-level incident escalation
Covered Period	12 months
Provided Support	Microsoft Technical Support for Office365 Business Essentials

Purchasing this for your business?

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Wholesale pricing below retail

Net-30 terms for qualified businesses

Volume discount tiers

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Saved payment methods & PO support

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Frequently Asked Questions

What does this CSSUP subscription cover?▾

This SKU provides Microsoft technical support and platform-level escalation for services included in Office365 Business Essentials, including hosted Exchange, OneDrive for Business, SharePoint Online and Teams for the covered term.

How long is the coverage period?▾

Coverage is provided for 12 months from the subscription start date as specified on the renewal or purchase order.

Can I transfer the support subscription between tenants?▾

Support subscriptions are tied to the licensed tenant and tenant-level administration; transfers require coordination with Microsoft licensing and may require a new purchase for the destination tenant.

Is this support SKU required to open Microsoft service tickets?▾

No — tenant admins can open support tickets without this SKU, but the CSSUP subscription provides standardized escalation pathways and vendor-level handling that accelerate resolution for platform incidents.